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Below is the current level of support that the ITS staff can provide to end-users experiencing technical issues with Pace computer applications and web based systems. Software, systems, or applications that are not listed below are considered unsupported applications.  ITS will make a concerted effort to provide assistance for unsupported applications.

Pace University maintains ‘enterprise software’ license agreements, which allow staff and faculty to use licensed software for work or personal business.  To view a list of available licensed software, please visit the Licensed Software page.


  Full Support   Limited Support
Pace ITS staff will provide full support. Pace ITS staff will make a concerted effort to provide assistance, or will offer alternative resources if applicable.

Note: For all internal Pace Web-based systems, we recommend Mozilla Firefox. Please refer to the table below for more information on all compatible versions. All older and unlisted web browser versions are not currently supported.

Pace Web-Based Systems

Banner
Note: Banner currently supports Java 7 Update 76.

Internet Explorer 7.0 or Higher
Mozilla Firefox 3.5 or Higher

Blackboard
Note: Blackboard currently supports Java 7 Update 76.

Internet Explorer 8.0
Internet Explorer 9.0 or Higher
Mozilla Firefox 3.6 or Higher
E-Procurement Internet Explorer 7.0 or Higher
Mozilla Firefox 3.5 or Higher
Finance Self-Service  Internet Explorer 7.0 or Higher
Mozilla Firefox 8.0 or Higher

Kronos
Note: Kronos currently supports Java 7, Update 76.

Internet Explorer 6.0 or Higher
Mozilla Firefox 2.0 or Higher
Pace University Homepage Internet Explorer 9.0 or Higher,
Note: Limited support available for IE 10
Mozilla Firefox 4.0 or Higher
Note: Firefox version 37 is not yet fully supported by some Pace web pages.
Performance Management and Development Program (PMDP) Internet Explorer 9.0 and 10.0
Mozilla Firefox 4.0 or Higher
Outlook Web App (OWA) Internet Explorer 7.0 or Higher
Mozilla Firefox 3.0 or Higher
People Admin Internet Explorer 7.0 or Higher
Portal Internet Explorer 8.0 or Higher
Mozilla Firefox 4.0 or Higher


Note: As of April 8th, 2014, Microsoft ended support of its Windows XP and Office 2003 products. 
As a result, ITS no longer supports these applications.

Operating Systems
Windows 8.1/RT
Note: Windows 8.1 (including Windows RT) is not fully supported for Pace systems, at this time we are testing the OS to be sure that all Pace systems will work correctly within it. Please check back for updates.
Windows 7
Windows Vista
Mac OS 10.5 or Higher
Note: There is a known wireless connectivity issue with Mac OS X 10.10 (Yosemite)… read more here
At this time, OS X 10.10 Yosemite is not fully-supported for Pace systems.

 

Web Browsers
Internet Explorer
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system
Mozilla Firefox
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system.  Also, please be advised that Firefox version 37 is not yet fully supported by some Pace web pages.

 

Software for Educational/Office Use
Microsoft Office 2010 or Higher
Microsoft Lync
Cisco AnyConnect
Acrobat Reader 9 or Higher
Java 7, Update 76
Pharos
Core FTP

 
Note: ITS does not recommend or support using IMAP or POP clients
because they do not fully incorporate all the features of Exchange.

Email Client
Microsoft Outlook 2010 or Higher (2013 recommended)
Microsoft Outlook 2011 for Mac
Apple Mail version 3 or Higher

 

Mobile Client on Exchange Email
Windows Phone 7/8 devices
Apple iOS Devices
Google Android Devices
Blackberry Devices

Virtual Private Networking
Cisco AnyConnect VPN Supported on:
  • Mac OS X 10.6 (Snow Leopard)
  • Mac OS X 10.7 (Lion)
  • Mac OS X 10.8 (Mountain Lion)
  • Windows Vista (SP2)
  • Windows 7 (SP1)
    Note: There is a known issue affecting Windows 7 and Internet Explorer 11; when trying to connect via Cisco AnyConnect VPN, users get a “Failed to initialize connection subsystem” error – read more here.  This issue appears to have been caused by Windows Update KB3034682. Windows 8.1 was also affected by a similar Windows update KB3023607. 

Limited or No Support on:
  • Windows 8.1 –  Limited support
  • Windows RT – No support
  • Mac OS X 10.5 – No Support

 

Virus Protection
System Center 2012 Endpoint Protection
Microsoft Forefront

 

Wireless Network
PACE-OPEN/PACE-WIRELESS (Running on OS systems: XP, Vista, 7, Mac OS 10.6 and higher, Apple iOS 6 and higher, Android OS 4.1 and higher)
Supported Java Versions: Java Version 7, Update 56 (or higher) must be installed
Supported Web Browsers: Internet Explorer 9.0 or Higher & Mozilla Firefox 19.0 or Higher
Note: The Sponsor Portal page (https://172.26.27.202:8443/sponsorportal/) is only supported by Internet Explorer 9 and 10.

Last Updated Date:  5/15/2014