Group of students walking out of a residential hall on the NYC campus.
Security and Emergency Management

Emergency Alerts

Pace Alert

Safety is a top priority for Pace University. One of the most important tools in an emergency, small or large, is timely communication. Pace Alert is the emergency notification system that delivers time-sensitive emergency notifications via text, email, and/or telephone to the Pace University community.

How Do I Register?

All active students, staff, and faculty are automatically enrolled in the Pace Alert system upon hiring or enrolling in courses. Your Pace University email address provided during the application or hiring process is added to the system.

How Do I Update My Preferences?

To update your preferences, add your mobile phone number, register supplemental contact information, update your contact information, or opt out of receiving messaging, click on the link below:

Visitor and Guest Information

For temporary and guest registration for the Pace Alert System, follow the instructions below:

Anyone, including visitors to campus, parents/guardians, spouses/domestic partners, contract workers, etc., can register for the Pace Alert system.

By visiting the link, they will be prompted to create their own profile, which they may unsubscribe from at any point. They must text 58339 with the following phrase:Text Join PaceAlert. Once they send this text, they will receive the following response:

Thank you for subscribing to Pace Alerts. For campus-specific alerts, reply with "Join PaceAlertNYC", "Join PaceAlertPLV" or "Join PaceAlertHaub".

They must reply to the message with the campus they would like to receive notifications for.

In order to receive Pace University based alerts directed to the Pace community, from your mobile phone, text message PaceAlertSignup to shortcode 672-83. Standard data and messaging rates apply.

If you have questions about this or other Safety and Security or Emergency Management resources, you may reach out to security@pace.edu or emergencymanagement@pace.edu.

Non-Emergency Notifications and Weather Alerts

For non-emergency updates and weather alert information, please check the Pace University homepage or the Pace Portal for special announcements or call the one of the Pace Emergency Closing Information lines listed below.

Emergency Closing Information Lines

New York City Campus
Phone: (212) 346-1953

Pleasantville and Haub Law campuses
Phone: (914) 773-3398

Support

If you experience any issues, contact the Department of Emergency Management:
Email: emergencymanagement@pace.edu

Learn More

Step by Step Instructions

For instructions on how to review and update your contact information and preferences using the Mobile App, click on the link below:

Mobile Application Instructions (PDF)

For instructions on how to review and update your contact information and preferences using your Web Browser, click on the link below:

Web Application Instructions (PDF)

FAQ

How much does it cost to receive the emergency text messages?

If you provide the number to your SMS text-enabled cell phone, the only cost is the amount your cell phone company may charge you to receive a text message. However, Pace University will ONLY use the Pace Alert system for emergency notifications, not routine communications or announcements. Your number will be removed automatically from the system if you are no longer a student or employee of the university.

When will the PaceAlert system be used?

Pace University’s emergency notification system (PaceAlert) will be used only when there is a campus closing, severe threat to public safety and health of the entire campus community, which has not been contained or controlled, and when immediate action is required on the part of the recipient group(s), (e.g. chemical spills impacting public health, school closing, tornado warnings, active shooters, etc). Once the situation receives an “all clear” by the proper authorities then this information will be posted on the Pace University Web site.

The campus alert system will not be used for non-emergency notifications such as lane closures, routine crime updates, situations that have been contained or where a threat does not exist, rumor control, and situations where notification is merely a convenience or when Pace University’s main Web Site is the most appropriate communication method. The campus alert system will not replace Pace University’s main Web Site for non-urgent messages. The Pace Alert system will be tested twice a year during the spring and fall semesters.

What contacts should I provide? How many different numbers can I enter?

You can provide landline telephone numbers, cell phone numbers, and email addresses that will enable the University to reach you in an emergency.

If I provide multiple numbers and a cell phone with SMS text messaging, which device will it notify first?

The system delivers messages to phones and SMS independently and simultaneously. Therefore, it will be delivered to all your available phone numbers at the same time. It’s possible you could receive them concurrently, but depending on your mobile and landline providers, the times may vary.

Can I add visitors or my loved ones to the Pace Alert system?

Anyone, including visitors to campus, parents/guardians, spouses/domestic partners, contract workers, etc., can register for the Pace Alert system.

By visiting the link, they will be prompted to create their own profile, which they may unsubscribe from at any point. They must text 58339 with the following phrase:Text Join PaceAlert. Once they send this text, they will receive the following response:

Thank you for subscribing to Pace Alerts. For campus-specific alerts, reply with "Join PaceAlertNYC", "Join PaceAlertPLV" or "Join PaceAlertHaub".

They must reply to the message with the campus they would like to receive notifications for.

Can I use a personal phone or email address or do I have to use my Pace-specific contact information?

We encourage you to enter you’re your personal phone number and email address in the event that Pace University systems are not available. Pace University office phone numbers are prohibited from being entered into the system. In the case of an emergency, telephone lines need to be available for incoming and outgoing calls.

How will I know that the system is working?

Pace University will test the Pace Alert system once per semester.

Will Pace use this contact information for anything else or sell my contact information?

Pace University’s privacy policies protect all private information belonging to students, staff, and faculty. In addition, our contract for the use of Regroup (the Pace Alert provider), prohibits the company from sharing any of your private information.

Do I need to install software on my phone or computer?

No. The Pace Alert system, uses standard industry SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly. If you have questions about your ability to receive text on your device, contact your service provider for more information.

Can I opt out if I change my mind?

At Pace University, we highly encourage participation in the Pace Alert emergency notification system. It is important that we have every option available to reach you in time of a crisis. However, if you wish to opt out of receiving emergency communications, you may do so by logging in to the Pace Alert system and removing your emergency contact information. If you have trouble logging in, please contact the Department of Emergency Management by email emergencymanagement@pace.edu.

I heard a classmate or colleague received a Pace Alert message, but I didn’t. What should I do?

It is possible that we do not have your contact information loaded in the Pace Alert system, or it may be inaccurate. Please log in to the Pace Alert system to verify your telephone, email, and cell phone information. To receive SMS text messages, you must provide the number to your text-enabled cell phone.