Students and Professor using technology to enable learning.

Supported Software

Below is the current level of support that the ITS staff can provide to end-users experiencing technical issues with Pace computer applications and web based systems. Software, systems, or applications that are not listed below are considered unsupported applications. ITS will make a concerted effort to provide assistance for unsupported applications.

Pace University maintains ‘enterprise software’ license agreements, which allow staff and faculty to use licensed software for work or personal business. To view a list of available licensed software, please visit the Licensed Software page.

Full Support (FS) Limited Support (LS)
Pace ITS staff will provide full support. Pace ITS staff will make a concerted effort to provide assistance, or will offer alternative resources if applicable.

Note: For all internal Pace Web-based systems, we recommend the latest version of Mozilla Firefox. Please refer to the table below for more information on all compatible versions. All older and unlisted web browser versions are not currently supported.

Pace Web-Based Systems
Appserv Applications Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
Banner 9 Admin Pages
Banner 8
Full Support Chrome Latest Version
Classes Full Support See full browser compatibility list
E-Procurement Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
Finance Self-Service Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
Kronos Full Support Mozilla Latest Version
Full Support Chrome Latest Version
MyPace Portal Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
Pace University Homepage Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
Performance Management and Development Program (PMDP) Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
Outlook Exchange Online Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
People Admin Full Support Mozilla Firefox Latest Version
Pyramid Analytics Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
Shibboleth Full Support Mozilla Firefox Latest Version
Full Support Chrome Latest Version
Operating Systems
Full Support Windows 10 & Windows 11
Full Support Mac OS X 10.14 or Higher
Note: ITS recommends staying minimum one full version behind Apple’s latest operating system.
Web Browsers
Full Support Mozilla Firefox
(Latest versions as of June 2021, Version 89.0 or Higher)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Starting with version 52, Mozilla Firefox no longer supports NPAPI Plugins, including Java, Silverlight, Skype for Business and Adobe Acrobat.
Full Support Google Chrome
(Latest versions as of June 2021, Version 91.0.4472 or Higher)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Google Chrome no longer supports NPAPI Plugins.
Limited Support Microsoft Edge
(Chromium based)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system.
Limited Support Safari
(Latest versions as of 2021, Safari 15 or Higher)
Software for Educational/Office Use
Full Support 7-zip
Full Support Acrobat Reader DC
Limited Support Core FTP
Full Support Java 8
Full Support Microsoft Office 2016 or Higher
Full Support Microsoft OneDrive
Full Support Microsoft Skype for Business
Full Support Microsoft Teams
Full Support Pharos
Full Support Zoom

Note: ITS does not recommend or support using IMAP or POP clients because they do not fully incorporate all the features of Exchange.

Email Client
Full Support Microsoft Outlook 2016 or Higher
Full Support Microsoft Outlook 2016 for Mac or Higher
Mobile Client on Exchange Email
Full Support Apple iOS Devices
Full Support Google Android Devices

Virtual Private Networking
Full Support Cisco AnyConnect VPN Supported on:
  • Mac OS X 10.13 or Higher
  • Windows 10 or Higher
Virus Protection
Full Support Microsoft Windows Defender
Wireless Network
Full Support PACE-WIFI/PACE-GUEST (Running on OS systems: Windows 7, Windows 8.1, Windows 10, Windows 11, Mac OS 10.6 and higher, Apple iOS 6 and higher, Android OS 4.1 and higher)

Last Updated Date: October 4, 2022