Students and Professor using technology to enable learning.

Supported Software

Below is the current level of support that the ITS staff can provide to end-users experiencing technical issues with Pace computer applications and web based systems. Software, systems, or applications that are not listed below are considered unsupported applications. ITS will make a concerted effort to provide assistance for unsupported applications.

Pace University maintains ‘enterprise software’ license agreements, which allow staff and faculty to use licensed software for work or personal business. To view a list of available licensed software, please visit the Licensed Software page.

Full Support (FS) Limited Support (LS)
Pace ITS staff will provide full support. Pace ITS staff will make a concerted effort to provide assistance, or will offer alternative resources if applicable.

Note: For all internal Pace Web-based systems, we recommend Mozilla Firefox. Please refer to the table below for more information on all compatible versions. All older and unlisted web browser versions are not currently supported.

Pace Web-Based Systems
Appserv Applications Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher

Banner 9 Admin Pages

Banner 8

Full Support Banner 9 Admin Pages: Google Chrome
Full Support Banner 8: Internet Explorer 11.0 or Higher
BI – Reporting Pyramid Analytics Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher

Blackboard

Full Support See full browser compatibility list
E-Procurement Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher
Finance Self-Service Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher

Kronos
Note: Kronos currently supports latest version of Java 8.

Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher
Pace University Homepage Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher

Performance Management and Development Program (PMDP)
Note: Works in compatibility mode.

Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher
Outlook Web App (OWA) Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher
People Admin Full Support Internet Explorer 11.0 or Higher
Portal Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher
Shibboleth Full Support Mozilla Firefox 39 or Higher
Full Support Internet Explorer 11.0 or Higher
Operating Systems
Full Support Windows 10
Limited Support Windows 7/8.1
Note: Microsoft will end extended support for Windows 7 and Windows 8.1 on January 14, 2020 and January 10, 2023, respectively. While ITS staff will continue to support 7 and 8.1 users until they are deemed “End of Life” by Microsoft, 3rd party program compatibility is not guaranteed. Windows RT is not supported.
Full Support Mac OS X 10.14 or Higher
Note: ITS recommends staying minimum one full version behind Apple’s latest operating system.
Web Browsers
Full Support Mozilla Firefox
(Latest versions as of June 2021, Version 89.0)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Starting with version 52, Mozilla Firefox no longer supports NPAPI Plugins, including Java, Silverlight, Skype for Business and Adobe Acrobat.
Limited Support Microsoft Edge
(Chromium based)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system.
Full Support Google Chrome
(Latest versions as of June 2021, Version 91.0.4472)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Google Chrome no longer supports NPAPI Plugins.
Software for Educational/Office Use
Full Support 7-zip
Full Support Acrobat Reader DC
Limited Support Core FTP
Full Support Java 8
Full Support Microsoft Office 2016 or Higher
Full Support Microsoft OneDrive
Full Support Microsoft Skype for Business
Full Support Microsoft Teams
Full Support Pharos
Full Support Zoom

Note: ITS does not recommend or support using IMAP or POP clients because they do not fully incorporate all the features of Exchange.

Email Client
Full Support Microsoft Outlook 2016 or Higher
Full Support Microsoft Outlook 2016 for Mac or Higher
Mobile Client on Exchange Email
Full Support Apple iOS Devices
Full Support Google Android Devices

Virtual Private Networking
Full Support Cisco AnyConnect VPN Supported on:
  • Mac OS X 10.13 or Higher
  • Windows 7 or Higher
Virus Protection
Full Support Microsoft Windows Defender
Wireless Network
Full Support PACE-WIFI/PACE-GUEST (Running on OS systems: Windows 7, Windows 8.1, Windows 10, Mac OS 10.6 and higher, Apple iOS 6 and higher, Android OS 4.1 and higher)

Last Updated Date: July 7, 2021