Supported Software
Below is the current level of support that the ITS staff can provide to end-users experiencing technical issues with Pace computer applications and web based systems. Software, systems, or applications that are not listed below are considered unsupported applications. ITS will make a concerted effort to provide assistance for unsupported applications.
Pace University maintains ‘enterprise software’ license agreements, which allow staff and faculty to use licensed software for work or personal business. To view a list of available licensed software, please visit the Licensed Software page.
| Full Support (FS) | Limited Support (LS) |
|---|---|
| Pace ITS staff will provide full support. | Pace ITS staff will make a concerted effort to provide assistance, or will offer alternative resources if applicable. |
Note: For all internal Pace Web-based systems, we recommend the latest version of Mozilla Firefox or Google Chrome. Please refer to the table below for more information on all compatible versions. All older and unlisted web browser versions are not currently supported.
| Pace Web-Based Systems | |
|---|---|
| Appserv Applications |
Full Support of Latest Browser Version:
|
| Banner 9 Admin Pages Banner 8 |
Full Support of Latest Browser Version:
|
| Classes | |
| E-Procurement |
Full Support of Latest Browser Version:
|
| Finance Self-Service |
Full Support of Latest Browser Version:
|
| Kronos |
Full Support of Latest Browser Version:
|
| MyPace Portal |
Full Support of Latest Browser Version:
|
| Pace University Homepage |
Full Support of Latest Browser Version:
|
| Performance Management and Development Program (PMDP) |
Full Support of Latest Browser Version:
|
| Outlook Exchange Online |
Full Support of Latest Browser Version:
|
| People Admin |
Full Support of Latest Browser Version:
|
| Pyramid Analytics |
Full Support of Latest Browser Version:
|
| Shibboleth |
Full Support of Latest Browser Version:
|
| Operating Systems | |
|---|---|
| Full Support |
|
| Full Support |
|
| Web Browsers | |
|---|---|
| Full Support |
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Starting with version 52, Mozilla Firefox no longer supports NPAPI Plugins, including Java, Silverlight, Skype for Business and Adobe Acrobat. |
| Full Support |
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Google Chrome no longer supports NPAPI Plugins. |
| Limited Support |
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. |
| Limited Support |
|
| Software for Educational/Office Use | |
|---|---|
| Full Support |
|
| Full Support |
|
| Limited Support |
|
| Full Support |
|
| Full Support |
|
| Full Support |
|
| Full Support |
|
| Full Support |
|
| Full Support |
|
| Full Support |
|
Note: ITS does not recommend or support using IMAP or POP clients because they do not fully incorporate all the features of Exchange.
| Email Client | |
|---|---|
| Full Support |
|
| Full Support |
|
| Mobile Client on Exchange Email | |
|---|---|
| Full Support |
|
| Full Support |
|
| Virus Protection | |
|---|---|
| Full Support |
|
| Virtual Private Networking | |
|---|---|
| Full Support |
Cisco AnyConnect VPN:
|
| Wireless Network | |
|---|---|
| Full Support |
PACE-WIFI/PACE-GUEST:
|
Last Updated Date: January 9, 2023