Setters ID

• Campus Access
• On and Off Campus Dining
• Bookstore
• Gym
• Printing
• Vending Machines

You must choose between a physical card or mobile ID, you cannot have both.

Members of the Pace Community with multiple affiliations—including students who are also employees and individuals who are both faculty and staff—may have only one active Setters ID.

Contractors are individuals who are not hired through Pace University’s Human Resources Office and are not admitted through the Admissions Office. If the individual does not have a university ID number (UID), they are considered contractors.

To request an ID, the manager or program coordinator must submit the Campus Service Request Form.

Need help determining classification? Contact Auxiliary Services for assistance.

If you’re using mobile Setters ID for the first time, it may take up to one hour for your credential to activate. If your mobile ID still isn’t working after an hour, or you’re having trouble with your physical card, please contact safety@pace.edu for further assistance.

Please refer to the setup guide for Apple devices or Samsung devices. If you are still having trouble, contact the Auxiliary Services Office at auxiliaryservices@pace.edu or (877) 722-3431.

Instructions can be found on the ITS site on to reset your Pace password.

Instructions can be found at on the ITS site on how to enroll your device.

To update your Lived First Name, Lived Last Name, or ID photo, first make the appropriate changes in the Pace Portal.

Changes made to your mobile Setters ID will reflect on your phone within 48 hours.

There is a $10 fee for changing your photo.

Account balances are currently only displayed on Apple and Samsung Galaxy devices. If your account balances are $0, they will not display until funds are added. If you have available funds that are not displayed, please contact the Auxiliary Services Office by emailing auxiliaryservices@pace.edu or calling (877) 722-3431. 

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

After downloading your mobile credential, please allow approximately 15 minutes for updates to occur. An automated process runs every 15 minutes to restore your previously assigned access to your mobile Setters ID. Any areas that you were authorized to access with your physical Setters ID card will automatically be added to your mobile Setters ID.

If your access is still not functioning after one hour, please contact safety@pace.edu for further assistance.

The experience varies by device. For most iPhones, point the “head,” or top of the phone, toward the card reader. For most Android devices, lay the phone flat against the reader.

If your device doesn’t respond right away, try adjusting its position slightly against the reader.

If your ID Card is lost or stolen, immediately deactivate your ID Card and stop by the Auxiliary Services office to obtain a replacement card.

Please fill out the Lost Card Replacement Request Form to request a replacement ID Card. Once completed, stop by the Auxiliary Services office on your campus to pick up the ID Card. You can also request a new card in person at the Auxiliary Service office. There is a $30 fee for all replacement cards charged at the time of replacement, which can be paid by credit card or added to your Pace bill.

If you’ve found your deactivated card and haven’t obtained a new one yet, visit the Auxiliary Services office on your campus for assistance. Please note only one ID Card can be active at a time. Staff members who are also students can only have one ID card.

Information displayed on both physical and mobile Setters IDs is managed through the Pace Portal.

To update your Lived First Name, Lived Last Name, or ID photo, first make the appropriate changes in the Pace Portal. Once your information has been updated, you may request a replacement Setters ID by visiting the Auxiliary Services Office on your campus in person.

There is a $30 fee for all replacement cards charged at the time of replacement, which can be paid by credit card or added to your Pace bill.

Please note: your Lived First Name and/or Lived Last Name is for on-campus use only and does not qualify as a legal form of identification.