Students on the Pace Pleasantville Campus

About the Counseling Center

During the COVID-19 pandemic

All Student Accessibility Services and Counseling Center services are available remotely between the hours of 9:00 a.m. and 5:00 p.m. weekdays.

Please note that during the COVID-19 pandemic, ongoing telehealth services are available to students located in New York and other states where our clinicians’ licenses are valid. If the Counseling Center is unable to provide services in the state where a student is currently located, we can provide referral information and/or consultation services to help locate local mental health providers and services where a student is currently residing.

We remain on-call after hours and on weekends. Please contact Security on your campus at (212) 346-1800 in New York City, (914) 422-4300 in White Plains and (914) 773-3400 in Pleasantville to reach the counselor-on-call.

Walk-In Clinic will now be CALL-IN CLINIC. During the academic year, please call the Counseling Center on your campus at (212) 346-1526 in New York City and (914) 773-3710 in Westchester between 1:00 p.m. and 2:30 p.m. to request to talk to the Call-In Counselor.

Coping Emotionally with Covid-19

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What is Counseling?

Counseling is a process that helps people work out personal, academic, or vocational problems. The professional staff at the Counseling Center at Pace University is available to assist students, staff, and faculty in the resolution of these problems. Through this process, people often gain increased awareness, independence, and effectiveness in the pursuit of personal goals.

Some of the most common reasons students seek counseling are to get help with anxiety, depression, family, social and intimate relationships, alcohol and other drug use, adjustment to changes and transitions, and academic and other stressors.

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How Does The Counseling Process Work?

Scheduling an appointment

Please contact us to make an initial appointment. You will be given an appointment within a reasonable time period. However, if you need to see someone sooner, please inform us and we will do our best to meet your needs. In addition, we have walk-in hours (call-in during the COVID-19 pandemic) between 1:00 p.m. and 2:30 p.m. each weekday when students can connect with a counselor if there is a more urgent need.

Your initial appointment(s) with a staff member are for the purposes of understanding and discussing the concerns that brought you in to the Counseling Center. Following this appointment, our recommendations to you may include: additional counseling sessions at the Counseling Center, referral to a Counseling Center group, or referral to a community agency, private practitioner, or consulting psychiatrist. These recommendations are based on your needs, as well as the availability of our staff. Sometimes, the staff member you see for ongoing sessions may not be the same person who met with you for your initial appointment.

Scope of Practice

When students are evaluated at the Counseling Center, it is sometimes necessary to recommend an external referral based on the specific needs of the student and the resources available at the Counseling Center. This referral may be to a more specialized program at a hospital or clinic or to a therapist in private practice. Our referral list is extensive and offers students a wide range of services which are of high quality and affordable. All enrolled students have the opportunity to meet with a clinician to have their needs assessed. The counseling center team will determine if the student’s needs fall within the scope of clinical services that can be provided. When a student’s needs require a different level of care, the clinician will work closely with the student to ensure a smooth transition to community providers and will follow up, providing additional help with referrals, as needed.

Referrals may occur when:

  • Students need or request to be seen more than once a week for individual therapy.
  • Students need or request uninterrupted therapy from semester to semester.
  • Students need or request long-term treatment.
  • Students have a significant history of mental health concerns, treatment, and/or psychiatric hospitalizations and have continued needs.
  • Students need or request services for active eating disorders that may require medical monitoring.
  • Students need or request services not offered, including but not limited to:
    • Intensive outpatient, inpatient treatment, or specialty services
    • Substance abuse treatment or detoxification
    • Mandated therapy
    • Documentation for an Emotional Support or Comfort Animal
    • Psychological assessment or evaluation
    • Frequent consultation after-hours that cannot be stabilized with short-term crisis interventions
    • Documentation for disability accommodations at Pace or for a national test

If a student is currently seeing a professional, and can continue to work with them, we often encourage the student to do so, based on the value of continuity of care. Also, if at any time during the course of treatment at the Counseling Center, the clinician determines that a student would be better served by an external referral, one will be provided and the clinician will assist in a smooth transition. This may occur when a student’s behavior or psychological presentation changes, suggesting the need for a different kind or higher level of care. Once a student has been referred to an outside resource, we suggest that they reconnect with the Counseling Services once they have contacted the referral. At that time, we encourage students to provide us with feedback about their experience. If the referral does not seem to be a good fit, then we will be more than happy to meet with the student again to provide them with more resources.

This statement is not a contract and serves only as a general statement and guide to those interested in services at the Counseling Center. Each student is evaluated individually, and treatment decisions are based upon the professional judgment of the Counseling Center staff.


If you are unable to keep an appointment, we ask that you give us 24 hours notice.  If you do not notify us and do not keep your appointments and/or respond to our follow up calls or emails, we may not be able to see you here. However, you will have an opportunity to speak to a staff member who can provide you with an appropriate referral in the community. 


We welcome feedback on our delivery of services to you, both on an informal basis and formally through our periodic questionnaire.

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Meet The Staff

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The Counseling Center’s policy on confidentiality is in accordance with the ethical standards of the American Psychological Association. All information shared with a staff member and all written materials remain confidential unless you authorize, in writing, that information be communicated to specific others. The staff member, however, may disclose information deemed necessary to protect you or others from imminent physical danger, in cases where child abuse is evident, or upon court order.

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Sneak Peek: Counseling Center Videos

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