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One Card

Requirements for obtaining an ID Card

Please bring with you a print-out of your current schedule or a paid bill from the Office of Student Assistance and your Driver’s License or Passport.

Contact HigherOne

For inquiries on your current balance, transactions, or to report a lost or stolen card, ATM, and online account access:

If you have lost your card during office hours
Stop by the ID office immediately to obtain a temporary card and to order a new Higher One Card.

If you have lost your card past office hours
Contact Higher One to cancel your current card and request a new card. Stop by the ID office as soon as possible on the next day to obtain a temporary card.

Phone: 1-888-914-PACE (7223) (1-800-554-8969 to report lost on weekend, late evenings)
Fax: 1-866-309-7443
Mail: Banking Operations Higher One, Inc. -  105 Munson St.,  New Haven CT 06511-9944

One Card Office Location and Hours of Operation


NYC One Stop Office
1 Pace Plaza 
New York, New York 10038
Phone: 212-346-1812, 212-346-1872

Monday-Thursday: 9:00am-6:00pm

Friday: 9:00am-5:00pm

Summer Hours: 9:00am-5:00pm

861 Bedford Road
Pleasantville, NY 10570
Kessel Student Center (upper level)
Phone: 914-773-3830

Monday-Friday: 9:00am-5:00pm

Summer Hours: 9:00am-5:00pm

Law School
78 North Broadway
White Plains, NY 10603
1st floor Aloysia Hall
Phone: 914-422-4214  

Monday-Friday: 9:00am-5:00pm

Summer Hours: 9:00am-5:00pm