The health and safety of the Pace Community is our number one priority. Our rigorous program for food safety and hygiene is backed by certified and trained Pace staff with current licensed qualifications and food safety audits from both state and local regulatory agencies and third-party auditors.
All Pace Dining managers are trained and certified in food service safety. Managers must also be certified by the NYC Department of Health and required to have a NYC Food Protection Handlers’ Certificate.
All Pace Dining culinarians are trained for proper food safety handling and are required to follow stringent safety protocols.
All Pace Dining associates must undergo regular food safety training.
Pace Dining schedules unannounced food safety inspections by a third-party company in all dining locations to ensure all standards are maintained.
All equipment is regularly cleaned, disinfected and sanitized at the end of each shift.
Any guest who believes they may be experiencing a food-related illness should always contact Pace Health Services and report to us at Paceeats@compass-usa.com or (212) 346-1283. If a complaint is received, staff begin a formal investigation immediately by conducting an advisement and introductory meeting to obtain all details of the incident, including food consumption tracking over the last 48 hours, presenting symptoms, food intolerances, and exposure to other ill individuals. The collected information is logged and an internal investigation is initiated. This includes:
- Checking to see if any other complaints have been filed about the same food item or dining location
- Thoroughly inspecting the location, reviewing the production log with the unit and executive chef
- Inspecting the rest of the food product in the location for potential issues such as temperature, abnormalities, or discoloration
- Contacting the supplier/procurement department to see if there were complaints about specific food supplies
Most importantly, we must all remember to continue to take steps to stay safe:
- Wash your hands often
- Stay home when you’re sick and avoid preparing food for others.