Student Technology Resources
Student Technology Resources
Below you will find links to important information and IT resources for students at Pace University.
Pace Systems
As a student at Pace you are certain to need access to all of these systems sooner or later.
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Activate or unlock your Pace Portal account, change or reset your password, update your security questions, and download free copies of software such as Microsoft Office on the Apps/Download
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Access a browser supported server-based computing system that enables the use of various software remotely.
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Access your course materials, post assignments, participate in group discussion boards, and much more using the online course management system, Brightspace Classes LMS.
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Enroll and manage devices that uses the Duo Multifactor Authentication (MFA) to access MFA-protected systems or services.
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Communicate with your fellow students, professors, friends and family, and keep your schedules organized using the robust email and calendar system.
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Use ePortfolio to collect and showcase your best work and achievements, both from your curricular and extracurricular activities. ePortfolio can be a great tool to market yourself as well as your talents and skills, and it may even help you land a job!
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Opt in and authorize one or more persons (e.g. parents/guardians) to whom your education records may be released. These records include grades, transcripts, course schedules, and other confidential information
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Submit online ticket requests for areas such as Facilities, Financial Aid, Human Resources, IT, Student Accounts, and get updates or track your ticket status
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Access a vast online library of instructional videos to improve your software, creative, and business skills.
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Access Pace's Office 365 cloud service to get premium Office apps, teamwork collaboration, and extra cloud storage all in one convenient subscription.
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Learn how you can identifying being at academic risk and get academic assistance, early enough to make a difference.
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Register to receive time-sensitive emergency notifications via telephone (cellular or landline), email and text messaging.
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Use this online directory to find information such as your Pace username and email address. You can also find phone/fax numbers and location for faculty and staff.
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Find out how to download the Pace Mobile app to view the bus schedules, course/final exam schedules, and more.
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Click on the Student tab to register for classes, view your class schedule and final grades, review your financial aid, update your personal information, and see important announcements
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Access your Pace University personal webspace.
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Print to the Pharos printing queue via the web browser.
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Find out about the latest IT related system outages, updates, and news.
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Use this online storage system to upload and store documents for easy access and retrieval using the web. Students receive 1 GB of free storage space.
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Access full-featured secure video communication service for online/blended classrooms
New Student Checklist
Review the New Student Checklist for important steps needed for account activation, access to systems, familiarizing policies, and more.
- Use the Pace Directory to find information such as your Pace username and email address
- Activate your Pace account and set up your password, go to Account Activation
- Activate your Duo MFA account and download the Duo Mobile app, by going to Duo Multifactor Device Enrollment portal
- Access IT systems you will need such as Pace Portal for information about your courses, accounts, financial aid, grades, etc.
- Access your Pace Email account.
- Access your Brightspace Classes LMS account
Note: You must be registered for courses in order to login. - Access your ePortfolio account to add files to your portfolio of your accomplishments.
- Register Pace Alerts to receive time-sensitive emergency notifications via telephone (cellular or landline), email and text messaging.
- Use your Pace ID Card for self-service Pharos printing in the Tech Zone, Computer Resource Center, and Pace University Library: Onecard
- Access information on the PACE-WIFI network by visiting Configuring Wireless.
- Subscribe to our ITNotices Listserv, to obtain important IT-related updates and information.
- Pace students are responsible for reading and abiding to the University’s Appropriate Use Policy for Information Technology
- Learn about Information Technology Services variety of services and resources
IT Support and Services
Academic Technologies
The Office of Academic Technologies serves the Pace community by integrating and supporting various instructional technologies for teaching and learning. The staff educates faculty and students about the effective use of these technologies, including learning management systems, web conferencing, lecture capture software and electronic portfolios.
Educational Media Services
The Educational Media Centers (EMC) provide audio/visual services and media support throughout the university. This includes assisting the faculty and students in their academic endeavors.
ITS Computer Labs
The New York City Tech Zone provides open-access computer lab for anyone with an active Pace account. Lab software offerings include many popular word processing, spreadsheet, desktop publishing, graphics software and other packages as well as course-specific offerings for the Mac, PC, and for remote access.
ITS Help Desk
ITS representatives are available by phone, and email to assist you with any technology related questions or concerns. ITS provides remote, onsite and walk-in service for hardware and software issues for Pace owned equipment. You can contact the ITS Help Desk through the following mediums:
- Web: itshelpdesk.pace.edu
- Phone: (914) 773-3333
- Email: pacehelpdesk@pace.edu
Note: The Walk-in Center is located inside the Tech Zone on the New York campus. We strongly recommend that you call the ITS Help Desk first for assistance, or if you need to make a walk-in appointment with a technician.
Important tech tools for learning
Digital Toolkit
The Digital Toolkit is a collection of self-help guides, tutorials, and resources geared to help students and faculty at Pace. The toolkit includes software and tools supported by ITS. It is a one-stop shop for self-service help, frequently asked questions, and troubleshooting.
Duo Multifactor Authentication (MFA)
Pace University uses Duo Multifactor Authentication (MFA) to access MFA-protected systems or services, for example portal.pace.edu. Duo MFA adds a second layer of security. When logging into Duo-protected systems, you will be prompted to enter your Pace username and password, plus an additional 6-digit passcode, which you'll retrieve from the Duo Mobile app installed on a secondary device in your possession (e.g. smartphone or tablet).
The Duo Mobile app is free and will work with any Apple, Android, or Windows mobile device. You will be able to download the app from your device’s app store during the setup process.
Resources:
- Duo MFA Intro Article and List of Protected Systems
- Duo Self-Enrollment Portal
- Instructions Article: Duo (MFA): First Device Enrollment
- Instructions Article: Duo (MFA): Manage Your Devices
- Instructions Article: Duo (MFA): Bypass Codes for Students - Use only if you’ve lost access to your enrolled device or Duo Mobile app
General IT Security Guidelines
Identity thieves are constantly trying new ways to compromise your devices and to steal your personal information. Phishing schemes have increased significantly and are getting more sophisticated. Users need to be extra vigilant when checking email or going online. The steps below can also help you stay more secure.
- Make sure you have the latest patches and antivirus updates on your computer and other mobile devices; including smartphones, tablets, and laptops.
- Never give anyone your username, password, or any other personal info.
- Do not open emails, attachments, or links from unknown sources.
- Do not visit untrusted websites; this will reduce any chances of your computer or device getting infected with malware.
- Physical security of your devices is also important; make sure you enable password PINs on your devices, in case they are ever lost or stolen.
Common Scams to Protect Against:
Be alert of the below scams that may originate from emails, text messages, phone calls, or social media.
- Fake requests to update payroll bank information
- Fake Job Opportunities
- Communication threatening action and/or demanding payment
- Requests to provide Duo passcodes
- Requests for you to purchase gift cards
- Fake retail notifications, such as communication appearing to originate from Amazon
- Requests for sensitive data
- Fake news attempting to generate an emotional response
IT Discounts
ITS offers Higher Education discount programs for Dell and Apple computers. In addition, many popular software programs are available at educational discounts.
IT Status
View a list of all current outages, as well as scheduled and recurring maintenance which may affect access to Pace systems and related applications. You can also subscribe to our IT Notices listserv from this page to receive our IT-related updates directly via your Pace student email account.
ITS Knowledge Base
The IT knowledge base is where you will find useful how-to articles with step-by-step instructions and information on a range of Pace systems, resources, and FAQ.
ITS News
Obtain important IT related announcements and subscribe to the ITNotices-L email list to receive them in your inbox.
Pace Mobile
The Pace Mobile app brings campus to your fingertips and enables you to connect with the Pace University community. Stay on top of your events, classes, and assignments with the built-in calendar function, and get notified of important dates, deadlines & security announcements. Contact classmates and friends, ask questions, and access campus resources at any time!
Service Catalog
Looking for a particular service? Search through the ITS catalog for system access, services, and offerings.
Skype for Business
This great online tool integrates instant messaging (IM), PC-to-PC audio and video, document and screen-sharing capabilities, and Web Conferencing functionality into one easy-to-use unified platform that can contribute to greater collaboration and more effective communication between students, faculty, and staff.
Student Jobs
Student jobs may be available at ITS in a variety of areas. We provide real-world on-the-job experience and learning opportunities.
Student Printing
Our Pharos “green” initiative offers printing, copying, and scan-to-email capabilities on all three campuses. As a student, you can conveniently print from any Tech Zone and Computer Resource Center locations as well as from the Beekman or Mortola Libraries. In addition, you can print from home or your dorm room by installing a remote printing client on your computer.
Supported Hardware and Supported Applications
ITS Client Support Office is a certified repair service center for Pace-owned Dell and Apple computers. Review which Pace system versions are supported and recommendations for hardware/software.
Wireless Access
Visit this page to learn how to register and connect your mobile device to the PACE-WIFI network.