Students on the Pace Pleasantville campus

New Help Desk Transition Update!

Pace University completed its transition to the new TeamDynamix help desk on Wednesday, June 15! Since April, we have been running two different help desk systems simultaneously while we worked to transition all areas from the old Solarwinds system to the new TeamDynamix platform in two distinct phases. This allowed the different areas involved to coordinate their migration timeframes based on departmental workloads.

As we learn to better leverage the new TeamDynamix platform and its features, we remain excited about the possibilities to further improve service levels and turnaround times.

Check out the new TeamDynamix help desk, and/or submit a ticket request. Just click on Submit a Ticket to find the correct area.

How to Get This Service

To obtain technical assistance from an ITS representative, please contact us.

Eligibility

Students, Faculty, Staff, Alumni, Applicants, and Contractors

Support

For any inquiries about this service, or to submit a request, please click this link to submit a Help Desk Ticket (MyPace Portal username, password, and Duo MFA passcode required for login).

Contact The ITS Help Desk

Phone: (914) 773-3333
Toll Free (within U.S.A. only): 1 (855) 722-3487
Email: pacehelpdesk@pace.edu
Online: help.pace.edu

ITS Help Desk Hours

Regular Hours

  • Monday through Thursday: 8:00 a.m.–7:00 p.m.
  • Friday: 8:00 a.m.–6:00 p.m.
  • Saturday:12:00 p.m.–4:00 p.m.

Summer I & II, Interim, and Break Hours

  • Monday through Friday: 9:00 a.m.–5:00 p.m.

See complete schedule and holiday calendar

Two Convenient Locations

New York City
1 Pace Plaza Rm W202
Tech Zone

Pleasantville
Wilcox Hall - 2nd Floor
Computer Resource Center

Learn More

Walk-In Centers

All users should call the ITS Help Desk for assistance at (914) 773-3333. If necessary, a ticket will be created for any issues that require remote or in-person help and a technician will contact the end-user to schedule an appointment.

View Our Service Level Agreements

Loaner Laptops

Laptops can be loaned to faculty and staff (who do not currently possess a Pace-owned laptop) on a limited basis for work-related use while traveling or going to a conference (off-campus use). This service is not available to students.

A minimum of 3 business days advanced notice is required when borrowing a loaner laptop. We have a limited supply and requests are filled on a first come, first serve basis. All loaner laptops are equipped with the standard Pace configuration which includes Microsoft Office and other Pace supported software. ITS will not transfer data from the user’s computer or install any 3rd party software on loaner laptops.

When requesting a loaner laptop for off-campus use, please include the following information:

  • The purpose for the loaner laptop request (For example: travel, conference, work assignment, etc.)
  • Length of time needed (Note: There is a limit of 3 weeks. A short extension may be granted on a case-by-case basis if the laptop is not scheduled to be assigned elsewhere after its return. A charge will be assessed for any laptop not returned on time.)

To request a loaner laptop, faculty or staff should log in to the Pace Help Desk.

Note: Requests for on-campus events or classroom use must be placed through the Educational Media Center: Information Technology > Educational Media > Laptop/iPad Request Form > Campus Location.)

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