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The Help Desk is a one-stop reporting center for IT problems and queries. When a call is placed to the Help Desk, all pertinent information will be gathered by an IT representative. If the issue cannot be solved immediately, a Help Desk ticket will be created and dispatched to the Client Support Office or to any  appropriate ITS area.

Contact the ITS Help Desk

UTelephone: 914-773-3333
UToll Free: 1-855-722-3487
GEnter Tickets online at:

Chat live with an ITS Help Desk representative

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Sign up to receive email messages on the latest in downtime, outages, and news information from ITS!

To subscribe click here and follow the below instructions:

1. Select Subscribe or Unsubscribe

2. Type your First and Last Name in the Name field and then enter your preferred email address in the Email Address field

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Please Note: To Unsubscribe to the list, you can follow all the above steps except choose Unsubscribe in step 3. Again you will need to check your email address to complete the unsubscribe process.

Problem Reporting

Technical support is available to all Pace students, faculty and staff. To report a problem, contact the Help Desk.

  • Microsoft Office/Antivirus -  Pace University has established a campus agreement with Microsoft that includes Microsoft Forefront. Students, faculty and staff can receive Forefront on their personal PCs by visiting Apps, Downloads and Account Management page at Pace students can also receive a copy of Microsoft Office 2013 free of charge by visiting ADAM. Pace faculty and staff can also receive a copy of Microsoft Office 2013 free of charge by visiting ADAM provided it is being solely used for work related activities. If Microsoft Office will be used for personal activities, faculty and staff must purchase the package through the Microsoft Home Use Program. To receive additional information please contact the ITS Help Desk.
  • Outlook Support - Pace University utilizes Microsoft Exchange Server for email, calendar and contacts. Client Support strongly recommends the use of Microsoft Outlook 2013 and has provided interactive training demonstrations to assist with the configuration of Outlook and utilizing the features for Exchange.

ITS Help Desk Hours

ITS Help Desk Regular Hours
Monday - Thursday:  8:00am - 7:00pm
Friday: 8:00am - 6:00pm
Saturday:12:00pm - 4:00pm

ITS Help Desk Winter Interm, Spring, and Summer Break Schedule
Monday - Friday: 9:00am - 5:00pm

Walk-In Center Hours
Monday - Friday: 9:00am - 5:00pm

Two convenient locations

@New York: 1 Pace Plaza - Rm W202, Computer Resource Center
@Pleasantville: Wilcox Hall - 2nd Floor, Computer Resource Center