Staff Digital Toolkit
On the Staff Technology Resources page, you will find links to important information and IT resources for staff at Pace University.
As staff at Pace you are certain to need access to all of these systems sooner or later.
Activate or unlock your MyPace Portal account, change or reset your password, update your security questions, and download free copies of software such as Microsoft Office on the Apps/Download/Account Management page:
Enroll and manage devices that uses the Duo Multifactor Authentication (MFA) to access MFA-protected systems or services:
Communicate with your colleagues using Microsoft Outlook for Exchange integrated email and calendaring service that feature email calendar invites, scheduling views for multiple calendars, and shared calendars:
Submit online ticket requests for areas such as Human Resources, IT, Registrar, Student Accounts, and get updates or track your ticket status:
Find out about web based time & attendance application used by non-instructional staff to capture leave time (i.e. sick days, vacation, leaves of absence, etc.):
Access a huge library of instructional videos to improve your programming, creative, and business skills:
Click on the Staff tab to access financial documents, budget information, approvals, compensation and benefits statements, employee information and pay advices, and more:
Access Pace's Office 365 cloud service to get premium Office apps, teamwork collaboration, and extra cloud storage all in one convenient subscription.
Register to receive time-sensitive emergency notifications via telephone (cellular or landline), email and text messaging.
Use this online directory to find information such as your MyPace username and email address. You can also find phone/fax numbers and location for faculty and staff.
Download the Pace Mobile app to view the Pace directory, events, videos, images, and more
To view the Events Calendar, check space availability, and/or request an event with Audio Visual Services:
Find out about the latest IT related system outages, updates, and news.
Use these handy guides to learn about the features of Pace University Cisco telephones:
Use this online storage system to upload and store documents for easy access and retrieval using the web. Students receive 1 GB of free storage space.
Access full-featured secure video communication service for online meetings.
Review the New Staff Checklist for important steps needed for account activation, access to systems, familiarizing policies, and more.
- Use the Pace Directory online directory to find information such as your MyPace username and email address
- Activate your MyPace account and set up your password, go to Account Activation
- Activate your Duo MFA account and download Duo mobile app, by going to Duo Multifactor Device Enrollment portal
- Access I.T. systems you will need such as MyPace Portal for information about your pay-advice, benefits, employee information, etc.
- Access your Pace Email account.
- Register Pace Alerts to receive time-sensitive emergency notifications via telephone (cellular or landline), email and text messaging.
- Access information on the PACE-WIFI network by visiting Configuring Wireless.
- Subscribe to our ITNotices Listserv, to obtain important IT-related updates and information.
- Pace students are responsible for reading and abiding to the University’s Appropriate Use Policy for Information Technology
- Learn about Information Technology Services variety of services and resources
IT Support and Services
Get all your printing needs such as University letterhead, memos, business cards, in addition to high quality print and digital solutions
Educational Media Services
The Educational Media Centers (EMC) provide audio/visual services and media support throughout the university. This includes assisting the faculty and students in their academic endeavors.
Information Management Officers
Information Management Officers (IMOs) are Pace University staff and faculty designated to serve as the first source of technical support within their group and act as a "point of contact" between their group and the services provided by Information Technology Services (ITS).
Information Technology User Services department provides instructor-led training on key technologies being used at Pace. Many courses are offered during work hours that are free of charge and open to all employees. To register for a technology related course offered by the Information Technology Services Department please refer to the Training page and complete the on-line Central registration form.
ITS Computer Labs
The Tech Zone and Computer Resource Center (CRC) provides open-access computer labs for anyone with an active MyPace Portal account. Lab software offerings include many popular word processing, spreadsheet, desktop publishing, graphics software and other packages as well as course-specific offerings for the Mac and PC.
ITS Help Desk
ITS representatives are available by phone, and email to assist you with any technology related questions or concerns. ITS provides remote, onsite and walk-in service for hardware and software issues for Pace owned equipment. You can contact the ITS Help Desk through the following mediums:
- Web: helpdesk.pace.edu
- Phone: (914) 773-3333
- Email: email@example.com
Note: The Walk-in Center is located inside the Tech Zone and Computer Resource Center on either the New York or Pleasantville campus. Due to the COVID-19 pandemic, staffing at our walk-in center locations has been reduced. We strongly recommend that you call the ITS Help Desk first for assistance, or if you need to make a walk-in appointment with a technician.
Important Tech Tools
Duo Multifactor Authentication (MFA)
Pace University uses Duo Multifactor Authentication (MFA) to access MFA-protected systems or services, for example portal.pace.edu. Duo MFA is second layer of security. When logging into these systems, you will be prompted to enter your MyPace Portal username and password, plus an additional 6-digit passcode. The passcode can be retrieved from the Duo Mobile app installed on a secondary device in your possession (e.g. smartphone or tablet).
The Duo Mobile app is free and will work with any Apple, Android, or Windows mobile device. You will be able to download the app from your device’s app store during the setup process.
- Duo MFA Intro Article and List of Protected Systems
- Duo Self-Enrollment Portal
- Instructions Article: Duo (MFA): First Device Enrollment
General IT Security Guidelines
Identity thieves are constantly trying new ways to compromise your devices and to steal your personal information. Phishing schemes have increased significantly and are getting more sophisticated. Users need to be extra vigilant when checking email or going online. The steps below can also help you stay more secure.
- Make sure you have the latest patches and antivirus updates on your computer and other mobile devices; including smartphones, tablets, and laptops.
- Never give anyone your username, password, or any other personal info.
- Do not open emails, attachments, or links from unknown sources.
- Do not visit untrusted websites; this will reduce any chances of your computer or device getting infected with malware.
- Physical security of your devices is also important; make sure you enable password PINs on your devices, in case they are ever lost or stolen.
Get more information about spam or phishing schemes by going to SPAM alert and subscribe to our ITNotices Listserv, which will also provide you with additional important IT-related updates.
Request access for visiting faculty, students, temporary staff or contractors.
ITS offers Higher Education discount programs for Dell and Apple computers. In addition, many popular software programs are available at educational discounts.
View a list of all current outages, as well as scheduled and recurring maintenance which may affect access to Pace systems and related applications. You can also subscribe to our IT Notices listserv from this page to receive our IT-related updates directly via your Pace student email account.
ITS Knowledge Base
The IT knowledge base is where you will find useful how-to articles with step-by-step instructions and information on a range of Pace systems, resources and FAQ.
Obtain important IT related announcements and subscribe to the ITNotices-L email list to receive them in your inbox.
New Employee Orientation
Get an overview of the benefit options available to full-time employees of Pace University.
The Pace Mobile app brings campus to your fingertips and enables you to connect with the Pace University community. Stay on top of your events, classes, and assignments with the built in calendar function, and get notified of important dates, deadlines & security announcements. Contact classmates and friends, ask questions, and access campus resources at any time!
Looking for a particular service? Search through the ITS catalog for system access, services, and offerings.
Supported Hardware and Supported Applications
ITS Client Support Office is a certified repair service center for Pace-owned Dell and Apple computers. Review which Pace system versions are supported and recommendations for hardware/software.
VPN and Remote Desktop
Staff can access their Pace desktop computer from another computer off-campus such as your home. Pace University's Virtual Private Network (VPN) software and Remote Desktop will allow you to remotely access your computer files and programs, email and calendar, and other network resources while not having to physically be sitting at your office computer.
Web and Video Conferencing
Educational Media Centers operate videoconferencing facilities at One Pace Plaza, the Graduate Center and Pleasantville and can assist you with the identification of an appropriate tool to conduct remote meetings, presentations and receive remote presentations such as guest lecturers.
Visit this page to learn how to register and connect your mobile device to the Pace Wireless network.