Training Program List

Talent Development & Training Online

A selection of management & professional skills training programs is now available as online courses via Classes LMS.

Register for access to all the below courses under "Online Workshop or Online Coaching" followed by the course title on our Training Registration Site link. Please note, the dates listed for these (January 1, 2022) are arbitrary. After you register, we'll add you to the courses and send you an email with instructions. For your convenience, course access instructions are included here (PDF).

Please note: If you have not been registered by us in Classes, once logged into Classes your course will not be visible under your profile.

Courses

* Please note, the below courses that have a star (*) are offered as online courses as well as virtual instructor led (ViLT) courses. Be sure to choose your desired mode when registering on the Training Registration Site.

Addressing Emotions at Work*

People who manage their emotions at work and help others do the same have a positive impact on productivity, relationships, overall atmosphere, and their own well-being. In this course, you will discover how you can apply key actions to address and manage these emotions at work.

Delegating for Shared Success*

When poorly executed, delegation negatively impacts productivity and leaves employees feeling frustrated and prepared for failure. When done well, however, delegation taps into the full capability of others, building confidence and enhancing supervisor-employee relationships. With sound delegation practices in place, supervisors can focus their attention on activities that add value, like removing performance barriers, planning, and continuous improvement.

Best Practices for Email Communication

This workshop will provide an overview of email etiquette best practices, as well as a discussion of the importance of effective email communication. You will learn methods for managing your Outlook email inbox, with a focus on time management and controlling the volume of emails.

Identifying Work Priorities & Setting Verifiable Goals*

Managers and individual contributors need occasionally ask themselves: 1) What should my high-priority responsibilities be right now. 2) How will I and others know how well I’m performing? This course consists of two closely related processes. The first helps you prioritize your work according to key results the organization is trying to achieve. The second helps you formulate clear goals that have high payoffs for the organization and use objective terms that support verification of results.

Identifying Work Priorities & Setting Verifiable Goals: Supervisor Versions

Leaders and emerging leaders who prioritize their work according to desired results, formulate clear goals, and use objective terms that verify success.
Participants determine how to prioritize their work according to the key results the organization is trying to achieve, and learn to formulate clear, verifiable goals that have high payoffs for the organization.

IMPORTANT! These two classes requires 30 minutes of pre-work by you before attending. Details to follow upon registering for either or both on the Training Registration Site.

Keeping the Balance: The Hallmarks of Supervisory Success

The transition to supervisor brings new challenges. Moving into a supervisory role can be a balancing act. Please join us as we explore best practices of supervisory success which will help you assume your new responsibilities, improve your ability to supervise others, and maintain the balance in your role. Topics discussed will include: building personal credibility with employees, peers, and leaders; activating work group commitment; and engaging supervisory support.

Listening in a Hectic World

To be effective at work you need to tune out the "noise" and tune in what's important. Effective listening enhances your ability to maintain solid work relationships. In the end, listening is more than just hearing. It's understanding, especially the information we need to do a job well. The purpose of this course is to sharpen your listening skills so you can quickly get the information you need to achieve results while maintaining constructive relationships with others.

Managing Effectively at Pace

This course provides Pace University managers with the necessary references for and knowledge of the University policies and procedures, as well as an understanding of his/her role as a manager at Pace University. This program is mandatory for all newly hired and/or promoted managers. At the end of this module, participants will be able to: demonstrate an understanding of Pace’s strategic vision; describe the roles and responsibilities of a manager at Pace; implement Pace’s Performance Management and Development Process (PMDP) and managerial responsibilities with regard to performance review and employee development; identify Pace’s core competencies for professional staff, managers, and University leaders; explain Pace’s disciplinary procedures; tell what the Pace Employee Handbook covers; identify Pace’s Human Resource policies and procedures; explain the administrative responsibilities of Pace managers, including managing time; describe Pace’s staffing process; discuss new employee obligations at Pace; and describe Pace’s separation process.

Managing Your Priorities

In this course, you will learn techniques that help you deal with complex interpersonal interactions, build strong work relationships, and increase your overall productivity, even in an environment where changing priorities are a daily reality.

Personal Strategies for Navigating Change

This course provides an effective approach to navigating change that people in any organization can use. You will explore skills that help you deal with change both individually and interpersonally, and develop strategies to deal effectively with difficult changes.

Planning for Performance Discussions

In this course, you will explore five key actions for planning for successful performance-related discussions. You will learn to prioritize an employee’s responsibilities, develop measurable goals, and create a performance tracking plan. Overall, this course will help you prepare for discussions that increase productivity, collaboration and the achievement of critical goals.

Providing Constructive Feedback

In this course, you will learn vital skills that will let you provide constructive feedback in a way that builds openness and mutual respect and promotes problem solving and learning.

Resolving Conflicts With Your Peers

Conflict between peers-people at the same organizational level-is a natural product of a varied group of people working together to produce results. Mishandled conflict can be distracting at the least, and a real energy drain at its worst. The purpose of this course is to provide you with a set of key actions for resolving conflicts with your peers which encourages shared solutions and builds constructive work relationships.

Resolving Conflicts within Your Team

Team conflict can be constructive, helping to unleash creativity and innovative thinking, promoting growth and learning, and building team cohesiveness. When left unchecked, however, conflict can become highly destructive, eroding trust, undermining team pride and cohesiveness, and causing serious performance shortfalls. This course help you build the skills to deal with team conflict, either by intervening directly or by helping team members resolve conflicts on their own.

Speaking to Influence Others

Speaking in a "listener friendly" way is especially important in today's work environment, where people are often bombarded with competing requests for their attention. While new technologies enable us to quickly share information with others, there is still no substitute for speaking in real time when trying to share an idea, make a point, or persuade others to act. In this course, you'll learn how to speak to influence others in a way that helps drive improvements, innovations.

The Principles and Qualities of Genuine Leadership

In a complex and changing business world, people want to work with people they can trust and who have what it takes to address and overcome daily challenges. They are looking for genuine leaders, who are not in it for themselves; they have a sincere desire to create something larger and better than what they can create alone. In this course, you will learn how to apply the Principles and demonstrate the Qualities of Genuine Leadership to help you achieve results in your job.

Coaching Lessons

Building Trust Under Pressure

Leaders face incredible pressure in today's business environment. New, often conflicting demands spawn complex problems that seem to require advanced leadership skills. Yet the heart of leadership remains the same: A leader must build the commitment and guide the efforts of others to achieve shared goals. This core skill depends on a leader's basic ability to build trust.

Clarifying Performance Expectations

Constant change is part of the fabric of today’s workplace. Complex organizational structures produce competing and sometimes conflicting priorities, which — combined with expanded access to technology — creates the expectation for an immediate response. It’s no wonder that some days employees and leaders alike feel overwhelmed and are not quite sure where to focus next. To be successful in this environment, employees need to understand what’s expected of them, what success looks like, and where to apply their time and energy to create the most value. Clear performance expectations provide employees with the guidance they need to focus and recalibrate their efforts regularly.

Correcting Performance Problems

Correcting employee performance problems has always been a top leadership priority; however, now the stakes are even higher. Achieving the results required for success in today’s constantly changing, filled-to-capacity workplace requires each person to perform at his or her best and beyond. When left unaddressed, performance problems constrain a team’s ability to meet unprecedentedly high performance expectations and to respond agilely to change. Performance problems place an additional burden on other team members to compensate, causing friction and disengagement. All this adds up to a loss of leader credibility, a prerequisite for building the trusted relationships required to meet today’s challenges.

Giving Needs Based Feedback

Skill in giving feedback helps leaders support the internal motivation of employees to grow their knowledge and expertise. Serious performance problems or extreme resistance to development require different leadership skills. Employees gain internal motivation when their work allows them to satisfy their psychological needs, including the need for autonomy, simply defined as making decisions about their own activities. Yet organizations require employees to work within firm guidelines and timeframes.

Offering Rewards and Recognition

For most adults, work meets many needs — income, of course, as well as friendship and achievement. Too often, though, employees feel bored or alienated at work. The result can be illness, absenteeism, and turnover — at huge cost to the organization. Many leaders assume that employees, having secured food and shelter, become passive, in need of external motivation. So they offer incentives — wage increases, bonuses, promotions — or threaten punishment for failure to perform. But 40 years of scientific research confirms that rewards and threats actually undermine sustained motivation and performance.

Realizing Talent in Others

Employees have latent talents and existing skills we often fail to leverage. Turning these talents into capabilities by developing others to their fullest potential is a leader’s most important work and a requirement for long-term organizational success. Supporting this leadership role are major studies over the past 40 years confirming that people, by their nature, have a strong need to: Engage in interesting activities, Succeed at new challenges, Improve their competence & Demonstrate mastery.

Shaping a Motivational Workplace

People want to use their abilities, connect with others, and guide their own efforts. Regardless of gender, age, ethnicity, culture, or life experiences, everyone shares these three psychological needs: Competence, Relatedness & Autonomy. Forty years of research confirm the many benefits of helping people satisfy these needs. Leaders realize these benefits by creating conditions that support employees' needs for competence, relatedness, and autonomy. The practical goal is sustained performance and results driven by internally motivated people.