ITS web services team
Information Technology Services

Web, Mobile, and AI Services

The Web, Mobile, and AI Services team at Pace University is a collaborative group of technical professionals dedicated to advancing the University’s digital presence across websites, mobile platforms, and AI-powered tools. We partner with University Relations to ensure brand consistency, accessibility for all users, and alignment with Pace’s strategic goals.

Our team provides expert guidance on web and mobile technologies, user-centered design, and digital best practices. We support content managers and web contributors through training and resources that foster high-quality, accessible digital content.

Beyond website development and management, we lead key initiatives involving the Pace Portal, mobile app development, and enterprise-level APIs and data integrations that connect campus systems and enhance the student, faculty, and staff experience. We also build and support AI projects such as virtual tutors and T-Bone, Pace’s AI-powered chatbot.

Our project management services help departments plan, prioritize, and successfully execute digital initiatives from start to finish.

Services

  • Serve as the primary ITS resource for web, mobile, and AI-related technical support.
  • Partner with departments across the University to plan websites, define digital goals, and align with strategic initiatives.
  • Collaborate with cross-functional teams to design websites, templates, web forms, and provide guidance on content strategy and accessibility.
  • Train and support content managers in the use of our content management systems (Drupal and Wordpress), empowering them to effectively manage and maintain their departmental websites.
  • Provide technical support for the Pace Portal, including site structure, access management, and integration with University systems.
  • Support mobile and AI development efforts, including chatbot training, virtual tutor implementation, and user experience optimization.
  • Offer expertise in API development and data integrations that connect web, mobile, and administrative platforms across the University.
  • Respond to technical questions and requests related to our digital environment, including portal functionality, access issues, and training opportunities.

Contact Us

For any questions or work requests, please contact the ITS Help Desk

Phone: (914) 773-3333
Toll Free: 1 (855) 722-3487
Email: pacehelpdesk@pace.edu
Enter Tickets online at: helpdesk.pace.edu