Student with professor using a computer.

Captioning your videos provides content and information to the Pace community and beyond, including learners who are deaf and hearing impaired, learners for whom English is not their native language, and when audio quality (noise, volume, clarity, etc.) is a factor. Studies also show that students learn more when information is presented through multiple modalities, including text, audio, and video.


Faculty, Staff, and Students.

How To Get This Service

Captioning requests require uploading the video into Kaltura and creating a Help Desk ticket. See the Captioining: Edit Automatic Captions in Media Space article for detailed steps. Once uploaded into Kaltura, submit your ticket through the Help Desk system.


Contact Academic Technology

New York City: (212) 346-1661
Pleasantville: (914) 773-3664


Funding for captioning is handled on a case-by-case basis. Please contact the Office of Academic Technology for more details.


In order to caption a video, you must own it or contact the owner in order to get permission to caption it.

Learn More

Paid Captioning Services

Pace has partnerships with the following captioning vendors that offer fee-based closed captioning, transcription, and subtitling with various turnaround options. Submit a request through the Help Desk to discuss using one of these services.

Do-It-Yourself Captioning Options

Please see The Described and Captioned Media Program (DCMP) website for guidelines on proper captioning. An .SRT caption file is required to view captions in Blackboard and Kaltura. Convert supported files.

Editing Automatic Captions

Kaltura videos now have computerized automatic captions. These captions are only about 65-70% accurate and will need to be edited in order to be ADA compliant. To edit the captions please see the instructions below. For longer lecture videos please continue to place a request for third party captioning so we can maintain accuracy and compliance.

Tips For ADA Compliance

  • If you are only using an audio lecture, provide a text transcript
  • If you are using video with audio, provide synchronized closed captions and video descriptions
  • Disable any auto-play features and use an accessible HTML5 video player
  • See 3Play Media Tips for ADA Compliance for more suggestions