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Information Technology Services

Helpdesk Hours of Operation

ITS Help Desk Calendar

Phone: (914) 773-3333
Toll Free: 1 (855) 722-3487

Monday–Thursday
Fall/Spring: 8:00 a.m.–7:00 p.m.
Summer I and II/Interim/Break Hours: 9:00 a.m.–5:00 p.m.

Friday
Fall/Spring: 8:00 a.m.–6:00 p.m.
Summer I and II/Interim/Break Hours: 9:00 a.m.–5:00 p.m.

Saturday
Fall/Spring: 12:00 p.m.–4:00 p.m.
Summer I and II/Interim/Break Hours: Closed

Sunday
Fall/Spring: Closed
Summer I and II/Interim/Break Hours: Closed

311 Regular Hours
Monday–Friday: 8:30 a.m.–5:00 p.m.

Walk-in Center Regular Hours

All users should call the ITS Help Desk for assistance at (914) 773-3333. If necessary, a ticket will be created for any issues that require remote or in-person help and a technician will contact the end-user to schedule an appointment.

Special Hours and Holiday Schedule

*Interim/Break Schedule Dates

  • Winter Break: January 2–21, 2024
  • Spring Break: March 24–31, 2024
  • Spring Interim: May 11–19, 2024
  • Summer Interim: August. 25, 2024–September 3, 2024

Labor Day Weekend 2023
Help Desk and Pace Information Center (311 Operator) will close Friday, September 1, 2023 at 5:00 p.m. The Help Desk will open Saturday, September 2 and Sunday, September 3, 2023 from 10:00 a.m.–3:00 p.m. Both call centers will remain closed on Monday, September 4, 2023.

Thanksgiving
Help Desk and Pace Information Center (311 Operator) will close on Wednesday, November 22, 2023 and remain closed through Sunday, November 26, 2023.

Winter Holiday
Help Desk and Pace Information Center (311 Operator) will close on Friday, December 22, 2023 and remain closed through Monday, January 1, 2024.

Martin Luther King Jr. Weekend
Help Desk/311 will close on Friday, January 12, 2024 at 5:00 p.m. and remain closed through Monday, January 15, 2024.

President's Day
Help Desk and Pace Information Center (311 Operator) will remain closed on Monday, February 19, 2024.

Easter Weekend
Help Desk and Pace Information Center (311 Operator) will close at 5:00 p.m. on Friday, March 29, 2024.

Memorial Day
Help Desk and Pace Information Center (311 Operator) will close Friday, May 24, 2024 at 5:00 p.m. and remain closed through Monday, May 27, 2024.

Juneteenth
Help Desk and Pace Information Center (311 Operator) are closed on Wednesday, June 19, 2024.

4th of July
Help Desk and Pace Information Center (311 Operator) are closed on Thursday, July 4, 2024.