Spam filtering effectively identifies and removes all spam messages reaching the Pace network through two levels of spam filtering:
- First, it blocks and removes easily-identifiable spam when it first reaches the Pace network.
- Second, it scans remaining messages using content-based rules, which detect and remove additional email threats.
These actions block most spam from penetrating the Pace network so intended recipients never see the spam in their Inbox. Spam will be delivered to the Exchange Junk Folder within Outlook or Exchange Online (email365.pace.edu). This will typically be a small number of email items as the majority of blatant spam email is caught and deleted.
Email recipients may have at some point – either directly or indirectly – subscribed to newsletters, advertisements, or marketing messages from legitimate vendors and organizations. For instance, such subscriptions sometimes happen when attendees register for a conference, trade show, or work-related event. Spam filtering cannot determine whether or not the intended recipient wants to receive these legitimate messages, so it does allow them to go through to the recipient’s Inbox. If you do not wish to receive these emails, ITS makes the following recommendations:
- Unsubscribe from each unwanted email by choosing “unsubscribe” at the bottom of the message. Do not provide any passwords or personal information when unsubscribing from these distribution lists.
- For remaining emails that do not provide an option to unsubscribe, you can block the email via OWA or MS Outlook.
- For emails from mailing lists that you want to continue to receive, but would like them to be automatically redirected to a different folder other than the Inbox, you can create a rule via OWA or MS Outlook.
Outlook Client's Junk Email Filter FAQ
Faculty and staff can also use the Microsoft Outlook program on their computer to manage their junk email filter from within their Outlook client.
- How does Outlook 2010/2013's Junk Email Filter work?
- How do I set my junk email options?
- How can I filter spam messages not detected by the Exchange Online Protection?
- How do I add an email sender, domain, or mailing list to the Safe Senders List?
- How do I add an email sender’s domain to the Blocked Senders List?
- How can I create a Rule to Filter Email in Outlook 2010?
- Click here for more Outlook Client FAQ’s
Outlook Web APP (OWA) Client's Junk Email Filter FAQ
To learn more about managing your email spam as well as your Approved and Blocked Senders lists from within the OWA, please see the most frequently asked questions on the Outlook Web App (OWA) Junk Email Filter FAQ page.