Helpdesk Hours of Operation

ITS Help Desk Calendar

Phone: (914) 773-3333
Toll Free: 1 (855) 722-3487

Fall/Spring Hours

• Monday–Thursday: 8:00 a.m.–7:00 p.m.
• Friday: 8:00 a.m.–6:00 p.m.
• Saturday: 12:00 p.m.–4:00 p.m.
• Sunday: Closed

Summer I and II/Interim/Break Hours

• Monday–Friday: 9:00 a.m.–5:00 p.m.
• Saturday–Sunday: Closed

311 Regular Hours

• Monday–Friday: 8:30 a.m.–5:00 p.m.

In-Person IT Assistance

In-person IT assistance is generally provided by appointment and is coordinated with the Client Support Office (CSO). Please call the ITS Help Desk at (914) 773-3333. If necessary, a Help Desk agent will create a ticket with the request or issue details. A CSO technician will then contact you to follow up or schedule an appointment.

Special Hours and Holiday Schedule

Interim/Break Schedule Dates

• Winter Break: January 2–25, 2026
• Spring Break: March 29–April 5, 2026
• Spring Interim: May 16–27, 2026
• Summer Interim: August. 29, 2026–September 8, 2026

Labor Day Weekend 2025
The ITS Help Desk and Pace Information Center (311 Operator) will close Friday, August 29, 2025 at 5:00 p.m., and will open Saturday, August 30 and Sunday, August 31, 2025 from 10:00 a.m.–3:00 p.m. Both call centers will remain closed on Monday, September 1, 2025.

Thanksgiving 2025
The ITS Help Desk and Pace Information Center (311 Operator) will close on Wednesday, November 26, 2025 and remain closed through Sunday, November 30, 2025.

Winter Holiday 2025
The ITS Help Desk and Pace Information Center (311 Operator) will close on Saturday, December 20, 2025 and remain closed through Thursday, January 1, 2026.

Martin Luther King Jr. Weekend 2026
The ITS Help Desk/311 will close on Friday, January 16, 2026 at 5:00 p.m. and remain closed through Monday, January 19, 2026.

President's Day 2026
The ITS Help Desk and Pace Information Center (311 Operator) will be closed on Monday, February 16, 2026.

Easter Weekend 2026
Help Desk and Pace Information Center (311 Operator) will close at 5:00 p.m. on Friday, April 3, 2026, will reopen Saturday, April 4, 2026, from 12:00 p.m.–6:00 p.m., and will close on Sunday, April 5, 2026.

Memorial Day 2026
The ITS Help Desk and Pace Information Center (311 Operator) will close Friday, May 22, 2026 at 5:00 p.m. and remain closed through Monday, May 25, 2026.

Juneteenth 2026
The ITS Help Desk and Pace Information Center (311 Operator) will be closed on Friday, June 19, 2026.

Independence Day 2026
The ITS Help Desk and Pace Information Center (311 Operator) will be closed on Friday, July 3, 2026.