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Hours of Operation

ITS Help Desk
Telephone: (914)-773-3333
Toll Free: 1-855-722-3487
Days Fall/Spring Summer I and II/Interim/Break Hours
Mon-Thu 8:00 a.m. - 7:00 p.m. 9:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 6:00 p.m. 9:00 a.m. - 5:00 p.m.
Saturday 12:00 p.m. - 4:00 p.m. Closed
Sunday Closed Closed
311 Regular Hours
Monday-Friday 8:30 a.m. - 5:00 p.m.
Walk-in Center Regular Hours
Monday-Friday 9:00 a.m. - 5:00 p.m.

Special Hours and Holiday Schedule

Help Desk Fall 2019 Extended Hours
September 4th - September15th
Monday-Thursday—8:00 a.m. - 7:00 p.m.
Friday—8:00 a.m. - 6:00 p.m.
Saturday, Sept. 7th—9:00 a.m. - 4:00 p.m.
Sunday, Sept. 8th—12:00 p.m. - 4:00 p.m.
Saturday, Sept. 14th—11:00 a.m. - 4:00 p.m.
Sunday, Sept. 15th—12:00 p.m. - 4:00 p.m.
Note: After Sept. 15th, please refer to the schedule in the table above.

*Interim/Break Schedule Dates
Summer Interim—Aug. 25th–Sept. 3rd 2019
Winter Break—Jan. 2nd–Jan. 26th 2020
Spring Break—Mar. 15th–Mar. 22nd 2020
Spring Interim—May 17th–May 25th 2020
Summer Interim—Aug. 23rd–Sept. 1st 2020

Labor Day Weekend
Help Desk will have special hours on Saturday, August 31st 2019 through Monday, September 2nd 2019 from 10:00 a.m.-3:00 p.m.. Walk-in Center will be closed on Saturday, August 31st 2019 and remain closed through Monday, September 2nd 2019.

Thanksgiving
Help Desk/311/Walk-In Center will be closed on Thursday, November 28th, 2019 and remain closed through Sunday, December 1st 2019.

Winter Holiday
Help Desk/311/Walk-In Center will close on Friday, December 20th, 2019 at 5:00 p.m. and remain closed through Wednesday, January 1st 2020.

Martin Luther King Jr. Weekend
Help Desk/311/Walk-In Center will close on Friday, January 17th 2020 at 5:00 p.m. and remain closed through Monday, January 20th 2020.

President's Day
Help Desk/311/Walk-In Center will be closed on Monday, February 17th 2020.

Easter Weekend
Help Desk/311/Walk-In Center will close on Friday, April 10th 2020 at 5:00 p.m..

Memorial Day
Help Desk/311/Walk-In Center will close on Friday, May 22nd 2020 at 5:00 p.m. and remain closed through Monday, May 25th 2020.

updated 08/21/19