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Hours of Operation

ITS Help Desk
Telephone: (914)-773-3333
Toll Free: 1-855-722-3487
Days Fall/Spring Summer I and II/Interim/Break Hours
Mon-Thu 8:00 a.m. - 7:00 p.m. 9:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 6:00 p.m. 9:00 a.m. - 5:00 p.m.
Saturday 12:00 p.m. - 4:00 p.m. Closed
Sunday Closed Closed
311 Regular Hours
Monday-Friday 8:30 a.m. - 5:00 p.m.
Walk-in Center Regular Hours
Monday-Friday 9:00 a.m. - 5:00 p.m.

Special Hours and Holiday Schedule

Help Desk Fall 2019 Extended Hours
September 4th - September15th
Monday-Thursday—8:00 a.m. - 7:00 p.m.
Friday—8:00 a.m. - 6:00 p.m.
Saturday, Sept. 7th—9:00 a.m. - 4:00 p.m.
Sunday, Sept. 8th—12:00 p.m. - 4:00 p.m.
Saturday, Sept. 14th—11:00 a.m. - 4:00 p.m.
Sunday, Sept. 15th—12:00 p.m. - 4:00 p.m.
Note: After Sept. 15th, please refer to the schedule in the table above.

*Interim Schedule
Winter Break—Jan. 2nd–Jan. 26th 2020
Spring Break—Mar. 15th–Mar. 22nd 2020
Spring/Summer Interim—May 17th–Sept. 1st 2020
Monday-Friday 9:00 a.m. - 5:00 p.m.
Saturday-Sunday Closed

Labor Day Weekend
Help Desk will have special hours on Saturday, August 31st 2019 through Monday, September 2nd 2019 from 10:00 a.m.-3:00 p.m.. Walk-in Center will be closed on Saturday, August 31st 2019 and remain closed through Monday, September 2nd 2019.

Thanksgiving
Help Desk/311/Walk-In Center will be closed on Thursday, November 28th, 2019 and remain closed through Sunday, December 1st 2019.

Winter Holiday
Help Desk/311/Walk-In Center will be close on Friday, December 20th, 2019 at 5:00 p.m. and remain closed through Monday, January 20th 2020.

Martin Luther King Jr. Weekend
Help Desk/311/Walk-In Center will close on Friday, January 17th 2020 at 5:00 p.m. and remain closed through Monday, January 20th 2020.

President's Day
Help Desk/311/Walk-In Center will be closed on Monday, February 17th 2020.

Easter Weekend
Help Desk/311/Walk-In Center will close on Friday, April 10th 2020 at 5:00 p.m..

Memorial Day
Help Desk/311/Walk-In Center will close on Friday, May 22nd 2020 at 5:00 p.m. and remain closed through Monday, May 25th 2020.

updated 08/21/19