ITS Help Desk Calendar
| ITS Help Desk | ||
|---|---|---|
| Telephone: (914) 773-3333 Toll Free: 1 (855) 722-3487 |
||
| Days | Fall/Spring | Summer I and II/Interim/Break Hours |
| Mon-Thu | 8:00 a.m. - 7:00 p.m. | 9:00 a.m. - 5:00 p.m. |
| Friday | 8:00 a.m. - 6:00 p.m. | 9:00 a.m. - 5:00 p.m. |
| Saturday | 12:00 p.m. - 4:00 p.m. | Closed |
| Sunday | Closed | Closed |
| 311 Regular Hours | |
|---|---|
| Monday-Friday | 8:30 a.m. - 5:00 p.m. |
| Walk-in Center Regular Hours | |
|---|---|
| All users should contact the ITS Help Desk for assistance (914-773-3333). If necessary, a ticket will be created for any issues that require remote or in-person help and a technician will contact the end-user to schedule an appointment. | |
Special Hours and Holiday Schedule
*Interim/Break Schedule Dates
Summer Interim—Aug 23rd 2020
Winter Break—Dec. 6th–Jan. 3rd 2021
Winter Interim—Jan 4th–Jan. 22nd 2021
Spring Break—Please refer to the Academic Calendar*
Spring Interim—May 2nd–May 16th 2021
Summer Interim—Aug. 26th–Aug. 29th 2021
Labor Day Weekend
Help Desk and Pace Information Center (311 Operator) are closed on Monday, September 7th.
Thanksgiving
Help Desk and Pace Information Center (311 Operator) will close on Wednesday, November 25th, 2020 and remain closed through Sunday, November 29th 2020.
Winter Holiday
Help Desk and Pace Information Center (311 Operator) will close starting on Saturday, December 19th, 2020 and remain closed through Sunday, January 3rd 2021.
Martin Luther King Jr. Weekend
Help Desk and Pace Information Center (311 Operator) will close on Friday, January 15th 2021 at 5:00 p.m. and remain closed through Monday, January 18th 2021.
Easter Weekend
Help Desk and Pace Information Center (311 Operator) will close on Friday, April 2nd 2021 at 5:00 p.m.
Memorial Day
Help Desk and Pace Information Center (311 Operator) will close on Friday, May 28th 2021 and remain closed through Monday, May 31st 2021.
Juneteenth
Help Desk and Pace Information Center (311 Operator) are closed on Friday, June 18th 2021.
4th of July
Help Desk and Pace Information Center (311 Operator) are closed on Monday, July 5th 2021.
updated 12/04/20
