In an effort to reduce costs and improve services, Information Technology Services has implemented a Local Area Network (LAN) Fax solution that allows Pace email users to use electronic mail as the transmission media for incoming and outgoing messages.
Faculty and staff that have been approved through their school or department.
How. To Get This Service
Before using Lan Fax, you must first submit a Help Desk ticket requesting access. (Note: Clicking this link will pre-populate the form after you log in).
To help you get started, use the LanFax Lab Document (PDF).
For any inquiries, support requests, or to report an issue related to this service, please contact the ITS Help Desk. Support requests can also be submitted online at help.pace.edu (MyPace Portal username and password required). Please use the Information Technology > Cable TV, Fax, and Telephone > Fax Requests request type (Note: Clicking this link will pre-populate the form after you log in).
There are approximately 800 virtual incoming telephone numbers (914-989-8000 to 914-989-8799), as well as sufficient outgoing (long distance and international) circuits for all of our users. Faxes sent to these numbers are delivered to the LanFax (fax.pace.edu) server and attached to email documents (as a .tif file) and forwarded to corresponding email addresses, or they are immediately printed on a LAN attached printer (dependent on the user’s desires). Users with LanFax accounts are able to email to fax machines (e.g. email@example.com) just like any email address.
Our experience with fax machines is that less than 1-2% of outgoing Pace University faxes are not already in machine readable format, so a strategically placed scanner somewhere on each floor or in each building should be able to handle this workload. No additional stand-alone fax installations will be approved.
Usage Policy for the LanFax solution must comply with the Pace University’s Appropriate Use Policy for Information Technology. The LanFax solution may be used only by Pace faculty, administrators and staff and should only be used for Pace business. At present, there is no charge back for fax server usage. However, the system is being monitored for fraudulent usage. Any misuse of the server will result with the removal of the account and a charge back to the school or division for the cost of any fraudulent phone calls.
Definition: LAN/Fax Solution = a server with software that enables users to send and receive faxes directly to/from email accounts on the desktop.