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Supported Software

Below is the current level of support that the ITS staff can provide to end-users experiencing technical issues with Pace computer applications and web based systems. Software, systems, or applications that are not listed below are considered unsupported applications.  ITS will make a concerted effort to provide assistance for unsupported applications.

Pace University maintains ‘enterprise software’ license agreements, which allow staff and faculty to use licensed software for work or personal business.  To view a list of available licensed software, please visit the Licensed Software page.


full circle icon  Full Support half circle icon  Limited Support
Pace ITS staff will provide full support. Pace ITS staff will make a concerted effort to provide assistance, or will offer alternative resources if applicable.

Note: For all internal Pace Web-based systems, we recommend Mozilla Firefox. Please refer to the table below for more information on all compatible versions. All older and unlisted web browser versions are not currently supported.

Pace Web-Based Systems
Appserv Applications full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher

Banner 9 Admin Pages

Banner 8

full circle icon Banner 9 Admin Pages: Google Chrome
full circle icon Banner 8: Internet Explorer 11.0 or Higher
BI – Reporting Pyramid Analytics full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher

Blackboard

full circle icon See full browser compatibility list
E-Procurement full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher
Finance Self-Service full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher

Kronos
Note: Kronos currently supports latest version of Java 8.

full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher
Pace University Homepage full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher

Performance Management and Development Program (PMDP)
Note: Works in compatibility mode.

 

full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher
Outlook Web App (OWA) full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher
People Admin full circle icon Internet Explorer 11.0 or Higher
Portal full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher
Shibboleth full circle icon Mozilla Firefox 39 or Higher
full circle icon Internet Explorer 11.0 or Higher

 

Operating Systems
full circle icon Windows 10
half circle icon Windows 7/8.1
Note: Microsoft will end extended support for Windows 7 and Windows 8.1 on January 14th, 2020 and January 10, 2023, respectively.  While ITS staff will continue to support 7 & 8.1 users until they are deemed “End of Life” by Microsoft, 3rd party program compatibility is not guaranteed.  Windows RT is not supported.
full circle icon Mac OS X 10.10 or Higher
Note: ITS recommends staying minimum one full version behind Apple’s latest operating system.  (Ex. Latest: macOS Mojave, Minimum: macOS High Sierra)

 

Web Browsers
full circle icon Mozilla Firefox
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Starting with version 52, Mozilla Firefox no longer supports NPAPI Plugins, including Java, Silverlight, Skype for Business and Adobe Acrobat.
full circle icon Internet Explorer
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system.
full circle icon Google Chrome
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system.  Google Chrome no longer supports NPAPI Plugins.

 

Software for Educational/Office Use
full circle icon Microsoft Office 2016 or Higher
full circle icon Microsoft Skype for Business
full circle icon Cisco AnyConnect
full circle icon Acrobat Reader DC
full circle icon Java 8
full circle icon Pharos
half circle icon Core FTP

 
Note: ITS does not recommend or support using IMAP or POP clients because they do not fully incorporate all the features of Exchange.

Email Client
full circle icon Microsoft Outlook 2016 or Higher 
full circle icon Microsoft Outlook 2016 for Mac or Higher

 

Mobile Client on Exchange Email
full circle icon Apple iOS Devices
full circle icon Google Android Devices

Virtual Private Networking
full circle icon Cisco AnyConnect VPN Supported on:
  • Mac OS X 10.10 or Higher
  • Windows 7 or Higher

 

Virus Protection
full circle icon Microsoft Security Essentials

 

Wireless Network
full circle icon PACE-WIFI/PACE-GUEST (Running on OS systems: Windows 7, Windows 8.1, Windows 10, Mac OS 10.6 and higher, Apple iOS 6 and higher, Android OS 4.1 and higher)

Last Updated Date:  02/27/2019