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Students IT Resources

New Student Checklist

Review the New Student Checklist for important steps need for account activation, access to systems, familiarizing policies, and more.

IT Support and Services:

ITS Help Desk
ITS representatives are available by phone, and email to assist you with any technology related questions or concerns. ITS provides remote, onsite and walk-in service for hardware and software issues for Pace owned equipment. You can contact the ITS Help Desk through the following mediums:

Phone: (914) 773-3333

Note: The Walk-in Center is located inside the Computer Resource Center on either the New York or Pleasantville campus.

Tech Zone/Computer Resource Center
The Tech Zone and Computer Resource Center (CRC) provides open-access computer labs for anyone with an active MyPace Portal account. Lab software offerings include many popular word processing, spreadsheet, desktop publishing, graphics software and other packages as well as course-specific offerings for the Mac and PC.

Educational Media Services
The Educational Media Centers (EMC) provide audio/visual services and media support throughout the university. This includes assisting the faculty and students in their academic endeavors.

Learn more about:

Duo Multifactor Authentication (MFA)
Pace University uses Duo Multifactor Authentication (MFA) to access MFA-protected systems or services, for example Duo MFA is second layer of security. When logging into these systems, you will be prompted to enter your MyPace Portal username and password, plus an additional 6-digit passcode. The passcode can be retrieved from the Duo Mobile app installed on a secondary device in your possession (e.g. smartphone or tablet).

The Duo Mobile app is free and will work with any Apple, Android, or Windows mobile device.  You will be able to download the app from your device’s app store during the setup process.

Note: Currently, staff, faculty and contractors must enroll and use MFA to access the listed applications below.  In addition, any students who currently need access to VPN will need to enroll in Duo MFA (as of June 17th, 2020).  Once they enroll, they will also be required to use MFA to access the MyPace Portal, Banner Applications, VPN, Citrix Virtual Environment, and RD Gateway.  Other students who would like to voluntarily enroll in Duo MFA before the Fall 2020 semester can do so starting now and will also be required to use MFA for all the same systems.


General IT Security Guidelines
Identity thieves are constantly trying new ways to compromise your devices and to steal your personal information. Phishing schemes have increased significantly and are getting more sophisticated. Users need to be extra vigilant when checking email or going online. The steps below can also help you stay more secure.

  • Make sure you have the latest patches and antivirus updates on your computer and other mobile devices; including smartphones, tablets, and laptops.
  • Never give anyone your username, password, or any other personal info.
  • Do not open emails, attachments, or links from unknown sources.
  • Do not visit untrusted websites; this will reduce any chances of your computer or device getting infected with malware.
  • Physical security of your devices is also important; make sure you enable password PINs on your devices, in case they are ever lost or stolen.

IT Discounts
ITS offers Higher Education discount programs for Dell and Apple computers. In addition, many popular software programs are available at educational discounts.

IT Status
View a list of all current outages, as well as scheduled and recurring maintenance which may affect access to Pace systems and related applications.  You can also subscribe to our IT Notices listserv from this page to receive our IT-related updates directly via your Pace student email account.

ITS News
Obtain important IT related announcements and subscribe to the ITNotices-L email list to receive them in your inbox.

Skype for Business / MS Lync
This great online tool integrates instant messaging (IM), PC-to-PC audio and video, document and screen-sharing capabilities, and Web Conferencing functionality into one easy to use unified platform that can contribute to greater collaboration and more effective communication between students, faculty, and staff.

Student Jobs
Student jobs may be available at ITS in a variety of areas. We provide real world on-the-job experience and learning opportunities.

This online application gives you the chance to connect and share ideas with other accepted students. Find topics on everything from getting adjusted to college academics to living in the residence halls, resources to explore areas of study and degrees, and important dates and announcements to join us on campus. With PaceBound, you'll start the year off knowing where you're going, what you're doing, and who you're doing it with!

Student Printing
Our Pharos “green” initiative offers printing, copying, and scan-to-email capabilities on all three campuses. As a student, you can conveniently print from any Computer Resource Center location as well as from the Birnbaum or Mortola Libraries. In addition, you can print from home or your dorm room by installing a remote printing client on your computer.

Supported Hardware and Supported Applications
ITS Client Support Office is a certified repair service center for Pace-owned Dell and Apple computers. Review which Pace system versions are supported and recommendations for hardware/software.

Wireless Access
Visit this page to learn how to register and connect your mobile device to the PACE-WIFI network.